How We Work

At South West Plumbing, we know how frustrating it can be to wait all day for an engineer and they don’t show up!

That’s why from the moment you pick up the phone we will make sure that you feel at ease – you will get to speak to a real person and not an answering service – 24 hours a day, 364 days a year. We will then keep you up to date until the moment the engineer arrives at your door.

South West Plumbing is a family run business based in Torquay and was established in 1993. We pride ourselves on being able to offer a personalised service and complete peace of mind to all of our customers.

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South West Plumbing Services... The local name you can trust!

 

Worcester Bosch Showroom

Our Worcester Bosch showroom is based in Torquay, and open Monday – Friday 9am to 4pm and Saturday 9am to 12 noon.

We have display models of the Worcester gas boiler range as well as brochures for the whole range of heating appliances including oil-fired boilers. Our Showroom also boasts working solar panels providing hot water and we have a working air conditioning unit to demonstrate!

You’ll be able to visualise how a new boiler or heat pump might look in your own property as well as look at the various options such as timers, wireless room thermostats or a system filter.

We have free parking at the side of the building, with refreshments available for visitors.

 

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Looking at Heat Pumps?

Thinking about ditching your old gas boiler?

You're not alone!

The UK government's Boiler Upgrade Scheme (BUS) is here to help you make the switch to a cleaner, greener heating system for your home. But what exactly is the BUS, and how can you benefit?

We break it down for you...

The Boiler Upgrade Scheme Explained!

Avoid the rising cost of heating your home…

Genuine Customer Feedback

  • Mr L
    I just wanted to say how great Andrei was in diagnosing the issues, brilliant service, thank you, very knowledgeable.
    Mr L
  • Mr E
    It was a job very efficiently and pleasantly done - we were very impressed by your man Andrei who went out of his way to ensure we were not inconvenienced more than strictly necessary and took pains to ensure that we understood how to operate and manage the boiler. Thank you very much.
    Mr E
  • Mr H
    Thank you for the great work and quick turn around of the job. I would also like to say thank you to Fraser. He was extremely professional, very polite, and did an amazing job. I would definitely recommend you based on the customer support and quality of work by Fraser.
    Mr H
    Churston
  • Landlord

    Thank you for getting it done so promptly.

    The tenant is very pleased with the new boiler and asked me to tell how impressed he was with the young man that did the work and cleared up thoroughly too.

    Landlord
    Paignton
  • Landlord

    I wanted to take the opportunity to thank you for looking after all the residents at Ridgeway. I am most grateful for the speed in which you respond and think all your engineers are lovely.

    Landlord
    Torquay
  • Matt Jones
    Quick to come out and fix two toilets. The engineer (Oliver) was very polite and professional. Even returned the next day to resolve a minor problem. I will be using them again and will recommend them to other.
    Matt Jones
    Google review
  • Malcolm Malloch-Brown
    I obtained three quotes for the boiler replacement I required and South West Plumbing won my confidence by their professional, quick response and reasonable competitive price for the job in hand. Bill Yeoman attended to do the survey. He was extremely knowledgeable and most helpful in guiding me to decide what would be my best solution. Later, he initiated a very good and comprehensive quotation for the work necessary, and arranged for it to take place yesterday and the day before. Josh Powel, the installation engineer, worked quickly and efficiently keeping me informed of progress all the time. He was extremely polite, knowledgeable, a very tidy worker and was appreciative of the regular tea deliveries. He got the job done in good time and left the premises having given me all the instruction and paperwork I required. The office staff also played their important part in providing me with a good welcome every time I contacted them and with all the information I required at the time. It was a pleasure doing business with this exceptional team. I have no hesitation in recommending this highly professional and helpful firm to anyone.
    Malcolm Malloch-Brown
    Google review
  • Annie Hargreaves
    Over the last few years I have used SW Plumbing for a number of things - new shower, new taps, toilet issues & so on. They are marvellous 🤩 they turn up when they say they will, their repairs & new installations have been fab, they are all relentlessly charming - Oliver, Sue - on the phone, Roger. And as a customer you belong to their emergency scheme - I have never had to use it but sleep easier at night, knowing it’s there 🤣 they are just fab
    Annie Hargreaves
    Google review
  • Mark Healey
    I have just used SWPSL to upgrade my old heating system. From start to finish the process was professional and seamless. Based on the completed work I would not hesitate to recommend this company.
    Mark Healey
    Google review
  • Alan Reynolds
    I have used South West Plumbing for many years, and have always found them to be helpful, efficient, pleasant to deal with and very professional in all aspects of work, from reception, to repairs and to servicing. I highly recommend them as a company. They have never disappointed and always rise to the challenge of trying to improve even further. Nothing is ever too much trouble for them.
    Alan Reynolds
    Google review
  • Hilary Down
    James really went the extra mile installing a boiler in difficult conditions and working late to get the job finished. Very efficient and all done with a cheerful demeanour. Top marks!
    Hilary Down
    Google review
  • Ryan E
    A brilliant service from the very first call. Quick response to my initial enquiry (some other plumbing companies never even replied) got the job done all within a week. 100% recommended and will be using them for all my future plumbing needs. Special mention to Esther who is a massive asset to your business.
    Ryan E
    Google review
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